The terms "Manor Torton”, “Company”, “We”, “us” and “our” refer to the The Manor.
The term “The Manor” platform refers to www.manortoton.com or any other digital medium and other off-line sources.
The terms “you” and “your” refer to the user of the www.manortoton.com
The term “Group” means, with respect to any person, any entity that is controlled by such person or any entity that control such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
Payment and billing information:
We might collect your billing name, billing address and payment method when you buy a product. We never collect your credit card number of credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
Information you post:
We collect information you post in a public space on our The Manor platform or on a third-party social media site belonging to The Manor.
Usage and preference information:
We collect transaction details related to your use of our products, and information about your activity on your chosen preferences, including the full uniform resource locators (URL), the type of services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our services, the date and time you use the services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.
We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of The Manor platform. We might collect this as a part of a survey also.
If you use The Manor platform, we may collect information about your IP address and the browser you are using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information directly from you:
We collect information directly from you when you register on The Manor platform. We also collect information if you post a comment on The Manor platform or ask us a question through phone or email or any other source of communication.
We collect information from you passively:
We use tracking tools like for collecting information about your usage of our website.
We get information about you from third parties:
We may receive information about you from third parties, such as other users, partners (including at partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other website/apps we operate or the other services we provide. Users of our ad services and other third parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third party website, online services or apps. For example, users of our ad services may also be able to share customer list information (example: email or phone number) with us to create customised audience segments for their ad campaigns.
If you are partner company, we may, additionally, receive feedback and rating from other users.
We use information to contact you:
We might use the information you provide to contact you for confirmation of a Purchase on The Manor platform or for other promotional purposes.
We use information to abide by the contacts:
We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.
We use information to improve our products and services:
We might use your information to customise your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our services, what features they like, how they use them, etc), improve the content and features of our services (such as by personalising content to your interests), process and complete your transactions, special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on our user base and service usage patterns. If you are a partner company, we may use the information to track the progress of your services to our customers.
We use information to look at site trends and customer interest:
We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (email or SMS or telephone) with information about these services.
We use information for security purposes:
We may use information to protect our company, our customers, or our The Manor platform.
We use information for marketing purposes:
We might send you information about special promotions or offers. We might also tell you about new features of products or enrol you in our newsletter. These might be our own offers or products, or third-party offers of products we think you might find interesting. We may use information to measure or understand the effectiveness of advertising we serve you and others, and to deliver relevant advertising to you.
We use information to send you transactional communication:
We might send you emails or SMS about your account or purchase of our product.
We use information as otherwise permitted by law:
We may combine the information that we receive from third parties with the information you gave to us and information we collect about you for the purposes set out above. Further, we may anonymize or/and de-identify information collected from you through the services or via other means, including via the use of third-party web analytic tools. As a result, Our use and disclosure of aggregated and/or the identified information is not restricted by this policy, and it may be used and disclose to others without limitation. We analyse the log files of our The Manor platform that may contain internet protocol (IP) addresses, browser type and language, internet service provider (ISP), referring, app crashes, page viewed an exit websites and applications, operating system, date/timestamp, And clickstream data. This helps us to administer the website to learn about user behaviour on the side, to improve our product and services, and together demographic information about our user base as a whole.
We will share information with third parties who perform services on our behalf:
We may share information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our services, to help us analyse and improve the use of our services, to process and collect payments.
We may also use vendors for other projects such as conducting surveys or organising sweepstakes for us. Some vendors maybe located outside of India.
We will share information with advertisers and advertising networks:
While you cannot opt out of advertising on the The Manor platform, you may opt out of much interest-based advertising on third-party sites and through third-party ad networks (including double click ad exchange, Facebook audience network and Google AdSense). Opting out means that you will no longer receive personalised ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services.
If you delete cookies or change devices, your ‘opt out’ me no longer be effective to fulfil the purpose for which you provide it.
We will share information with our business partners:
This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies. While you place request to order through the The Manor platform your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that Vendors in a similar manner as you had made a products order directly with the vendors. If you provide a mobile phone number, The Manor may send you text messages regarding the order delivery status.
We will share information with other users:
If you are a delivery partner, we may share your name, phone number and/or a profile picture (if applicable), tracking details with other users to provide them the services. We may share information if we think we have to in order to comply with the law to protect ourselves:
We may also share it if a government agency or investigatory body or other companies assisting us, request when we are:
We may share information for internal use or May share it with any successor to all or part of our business:
For example, if part of our business is sold we may give our customer list as a part of the transaction. We may also share your information with any present or future member of our “Group” (as defined below above) or affiliates for our internal business purposes.
We may share your information for reasons not described in this policy:
We may share your information other than as described in this policy if we notify you and your consent to the sharing. We will tell you before we do this.
By using the The Manor platform and the services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this policy. If you do not agree with the policy, please do not use or access the The Manor platform.
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising Campaigns;
Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our products.
A pixel tag (also called as a Web beacon or clear GIFs) is a tiny graphic with a unique identifier, embedded invisibly on the web page (or an online ad on email), and is used to count or track things like activity on the web page or at impression or clicks, as well as to access cookies stored on users computers. We use pixel tax to measure the popularity of our various pages features and services. We also may include web beacons in email messages or newsletters to determine whether the message has been opened for the other analytics.
We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenisation services from third-party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenisation services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI complaint service providers). You are advised not to send your full credit/debit card details through encrypted electronic platforms. Where we have given you (or where you have chosen) or username and password which enables you to access certain parts of The Manor platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of any information via internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the The Manor platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
If you have any queries related to the processing or usage of information provided by you in connection with this policy or other privacy concerns you can email us at [email protected]